Return & Refund Policy
Effective Date: August 2026
At Luxlyne, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or incomplete product, we are happy to assist you with a replacement or refund.
Return Window
You may request a return or replacement within 7 days of delivery.
Eligible Returns
Returns or replacements are accepted if:
- The product is damaged during delivery.
- You receive a defective product.
- You receive the wrong product.
- Your order is incomplete or items are missing.
To help us process your request quickly, please contact our support team with:
- Your Order ID
- Photos or videos of the product
- Photos of the package (if damaged)
Email: support@luxlyne.com
Phone: +91 86973 55355
Cancellation Policy
Orders can be cancelled before they are shipped.
If your cancellation request is approved before dispatch, your refund will be initiated within 24–48 business hours.
Orders that have already been shipped cannot be cancelled.
Non-Returnable Items
Returns or refunds are not accepted if:
- The product has been used.
- The product is damaged due to misuse or improper handling.
- The request is made after 7 days from delivery.
- The product is returned without its original packaging, accessories, or complimentary items.
- The product was purchased from an unauthorized seller or marketplace instead of the official Luxlyne website.
Return Process
- Contact our support team within 7 days of delivery.
- Share your Order ID along with supporting photos or videos.
- Our team will review your request within 2 business days.
- If approved, we will arrange the return or provide return instructions.
- Please do not send any product without receiving confirmation from our support team.
Refund Policy
Once the returned product is received and inspected, we will notify you of the approval status.
If approved:
- Refunds are processed within 2 business days after approval.
- The refunded amount will be credited to your original payment method.
- Depending on your bank or payment provider, the amount usually reflects within 7–15 business days.
Replacement Policy
If your return request is approved due to:
- Damaged product
- Defective product
- Wrong item delivered
- Missing items
We will provide a replacement at no additional cost, subject to product availability.
If the product is unavailable, a full refund will be issued.
Shipping Charges
- If the return is due to our error (damaged, defective, incorrect, or incomplete order), Luxlyne will bear the return shipping cost.
- If the return is requested for reasons not covered under this policy, return shipping charges may apply.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Luxlyne Customer Support
📧 Email: support@luxlyne.com
📞 Phone: +91 86973 55355
Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)