Frequently Asked Questions
General
Where can I purchase LUXLYNÉ products?
You can purchase LUXLYNÉ products directly from our official website: www.luxlyne.com
Are LUXLYNÉ products suitable for Indian skin tones?
Yes. Our formulas and shades are thoughtfully crafted to beautifully complement Indian skin tones across a wide range of undertones and complexions.
What ingredients are used in LUXLYNÉ products?
Our products are enriched with skin-loving ingredients including Triple Wax Complex, nourishing oils, Vitamins C & E, Hydrolysed Collagen and SPF protection for comfortable, luxurious wear.
Are LUXLYNÉ products cruelty-free?
Yes. LUXLYNÉ does not test products on animals.
Shipping
What is the estimated delivery time?
Orders are usually processed and dispatched within 24 to 48 business hours after confirmation. Once shipped, deliveries are generally completed within 2 to 6 working days depending on the delivery location and courier availability.
Are there any shipping charges applicable on my order?
Shipping charges may apply on certain orders and will be displayed at checkout before completing your purchase.
Can delivery timelines be delayed?
Yes. Delivery timelines may vary due to geographical location, public holidays, weather conditions, logistics delays or product availability.
Where can I track my order?
Once your order is shipped, tracking details will be shared with you through your registered email or contact information.
What should I do if I receive a tampered or damaged package?
Customers are advised to inspect their package at the time of delivery and avoid accepting parcels that appear tampered with, opened or physically damaged.
Cancellation
Can LUXLYNÉ cancel my order?
Luxlyné reserves the right to cancel or refuse orders under certain circumstances including suspected fraudulent activity, pricing errors, technical issues, misuse of promotional offers or inaccurate product information.
Will I be informed if my order gets cancelled?
Yes. Customers will be informed in the event of any cancellation, modification or if additional information is required to process the order successfully.
What happens if my prepaid order gets cancelled?
If your order is cancelled after payment has been processed, the applicable refund amount will be initiated according to our refund process.
Returns & Replacement
What should I do if I receive a defective, damaged or incorrect product?
In case you receive a defective, damaged or incorrect product, please contact our support team with your order details for assistance.
Can I raise multiple return or replacement requests for the same order?
No. Return or replacement requests for the same order will be processed only once. Customers are requested to raise a single complaint for the respective order.
How can I contact customer support for return or replacement assistance?
You can reach out to our support team at support@luxlyne.com with your order and product details.
Payments & Security
Will LUXLYNÉ ask for my OTP, CVV or banking details?
No. LUXLYNÉ will never ask for sensitive financial information such as OTPs, CVV numbers, UPI PINs, passwords or internet banking details through calls, messages or emails.
What should I do if I receive a suspicious call or message claiming to be from LUXLYNÉ?
Customers are advised to stay cautious of fraudulent communication or fake promotional offers claiming to represent LUXLYNÉ. Please report any suspicious activity immediately to our support team.
Can refund processing be delayed?
In certain situations, payment processing or refunds may take additional time due to banking procedures or verification processes beyond our direct control.
