Return and Refund POLICY

At Luxlyne, customer satisfaction is important to us. If you receive a damaged, defective, missing, or incorrect product, you may request a return or refund within 7 days from the date of delivery.

For cancellation requests made before the order has been shipped, customers may contact our support team at [support@luxlyne.com]. Once the cancellation request is approved and processed, the applicable refund amount will be initiated within 24–48 business hours.

Eligibility for Returns

Returns or replacement requests will only be considered in cases where:

• The product delivered is damaged or defective
• An incorrect item has been delivered
• The product received is incomplete or missing items

Non-Returnable Conditions

Return or refund requests may not be accepted under the following circumstances:

• The product has been used, altered, or physically damaged after delivery
• The product is returned without original packaging, labels, tags, accessories, or complimentary items
• The request is raised beyond the specified return period
• The product was purchased from any platform, store, or seller other than the official Luxlyne website
• Damage caused due to improper handling, misuse, or negligence by the customer

Return Process

Customers are requested not to ship or return any product without receiving confirmation or instructions from the Luxlyne support team. Returns sent without prior approval may not be eligible for processing.

Once the returned product is received, it will undergo a quality inspection by our team to verify the issue reported. Based on the inspection results, Luxlyne reserves the right to approve or reject the return, replacement, or refund request.

Customers will be informed regarding the status of their request through email, SMS, or other registered communication channels.

Refund Timeline

Approved refunds will be credited back to the original payment method within 7–15 business days, depending on the payment provider, bank processing timelines, and applicable financial institutions.

Luxlyne reserves the right to refuse returns, refunds, or exchanges in cases involving suspicious activity, excessive return requests, policy misuse, or fraudulent behavior.

Grievance Officer

In accordance with the applicable provisions of the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and other relevant laws in force, the details of the designated Grievance Officer for Luxlyne are provided below for addressing customer concerns, complaints, or queries relating to the Website and its services:

Email: support@luxlyne.com
Contact Number: +918697355355

Customers may reach out to the above-mentioned contact details for any grievances or concerns relating to orders, payments, returns, refunds, privacy matters, or any other issue associated with the use of the Website.